Returns

If you’re not 100% happy with your purchase, you can return it to us in its original condition and original packaging within 30 days for a full refund, excluding delivery fees. Please refer to our returns policy for terms and conditions.

 

We offer hassle-free UK returns which are charged as follows:

Standard (Collect+): £5
Oversized collection: £10
Large Item collection: £25

• Please ensure you keep all packaging as we can only accept returns with the original packaging.
• You are responsible for covering the cost of returning items to us, however we'll provide a pre-paid shipping label which will be deducted from the final refund total. When using our EVRI returns process, the cost of returns will be charged prior to issuing the label.
• You can use our automated returns process if your return fits within the following criteria:
• your package is within 57 x 47 x 47cm and weighs less than 15kg

 2. Once approved, we'll email you confirmation including all the information you'll need

 3. Print your shipping label and secure to your package
If you don't have a printer, you can take the barcode to the shop directly, where they can print out the label for you.

4. Secure to your package and take to your nearest EVRI drop off location.

To find your nearest EVRI drop off store visit: www.evri.com/find-a-parcelshop

 

Note: for larger items the returns process will slightly differ 

 

If you’re not sure if your parcel can be returned, please contact our Customer Service Team using our contact us form and they will be happy to help. If you prefer, you can call us on 0113 543 1381 Monday to Friday, 9am to 4pm.

Returning a Large or Oversized item?

If you are returning a larger or heavier item, you'll need to contact our team via our contact us form.

 

 

RETURNS FAQ

Are my items returnable?

You can return your items within 30 days of receipt of your shipment.
They must be:

• Returned in 'as new' sellable condition
• In their original packaging

Free gifts or promotional items are not returnable.

Are there any charges for return?

• We offer hassle-free returns to mainland UK, which are charged as follows:

Standard (Collect+): £5
Oversized collection: £10

Large item collection: £25

Please note the above charges are for UK mainland only, for costs to other areas please contact us.

 

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). 
• Providing the returned item(s) meet the item condition criteria, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3-5 working days.
• The return charge will be deducted from the refunded amount. When you choose to return items using our automated EVRI returns process, the return charge will be requested before the label is issued.

 

Do you offer exchanges?

• Unfortunately we do not currently offer exchanges.
• You can return any items hassle-free, and place a new order for the item you would like instead.

 

Can I return Made to Measure?

Just like all our products, Made to Measure items go through intensive quality checks before dispatch. In the unlikely event that you experience any problems please contact us within 7 days following receipt of your goods to report any damaged or defective goods. All Made to Measure items may have a tolerance of +/- 2cm in each dimension (width x drop).

Please note that we do not accept any liability for the inaccuracy of measurements provided to us, nor do we accept returns due for any other reason than damages or defects. We would always insist that customers order a sample swatch from us before committing to their order.

We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.