Frequently Asked Questions

Below you'll find answers to some of our most common questions.

Please take your time to find the answer to your question below, and do not hesitate to contact us if you still need more information.


Who are furn.?

furn. is a soft furnishings and home interiors business based in Leeds, United Kingdom. We've been in business since 1973 and pride ourselves on the quality of our products and the way we support them with exceptional customer service. 

Is your website safe to use?

Yes, absolutely. Our website uses an SSL certificate which encrypts all of your data to ensure it's super-safe. We as a business also treat customer data very seriously, so you can shop in confidence that your data is safe, and that the details of every order placed through our website will not be compromised.


What products do you sell?

We specialise in home furnishings including Bedding, Blinds, Curtains, Cushions + Throws. We also sell other accessories such as door stops and kids toys.

Do you own the products listed on your website?

Yes! The majority of the products on our website were designed and manufactured by us, so you can be assured you're buying from the original manufacturer. 

Can I buy your products in a retail store local to me?

We've been supplying independent and high-street retailers since 1973, so you'll find our products in stores all over the UK and beyond. Unfortunately we do not hold specific data on which retailers stock which products so, if you're looking to browse our products in a nearby store, we'd recommend contacting local retailers directly to check they have our products before travelling.

I've seen a furn. product elsewhere but can't find it on your website. Can you help?

As a business we manufacture and distribute millions of beautiful products on an annual basis. We do a lot of this on behalf of our partner retailers. Our larger partners often work with us to develop exclusive designs especially for them, but using our brands. Unfortunately, if you can't find the item you're looking for on our website, it is more than likely an 'exclusive' for the retailer themselves - so we'd recommend snapping it up while you can!

Where can I get more information on the made to measure process for curtains and blinds?

Our Made to Measure FAQs page has everything you need to know about made to measure curtains and blinds, including buying, measuring and hanging tips which make everything that much easier.

Where can I get more information on wallpaper?

Our Wallpaper FAQs page has everything you need to know about wallpaper, including the samples process, buying and hanging your wallpaper, to make your wallpapering project be as smooth as possible.



What payment methods do you accept?

We accept American Express, Maestro, Visa and Mastercard. You can also pay using Apple Pay, Google Pay, Paypal, Klarna or Clearpay.

Can you tell me more about Klarna payments?

You can learn more about Klarna by visiting the dedicated page.

Can you tell me more about Clearpay payments?

You can learn more about Clearpay by visiting the dedicated page.


My order hasn't arrived yet - what do I do?

Don't panic - we'll sort this for you! When we ship an order (regardless of the courier) we always provide a tracking number which is available in the my account section of our website. We'd recommend looking here first to obtain the tracking number and check the latest status. If you're still struggling, please contact us and we'll ensure this gets resolved ASAP!

I've placed an order, but need to cancel it. Can you help?

We aim to dispatch all orders on the same day we receive them, so it's often very difficult to cancel an order once it's placed, as it's already being processed. We'll do our best to intercept the order though, so please contact us. Don't worry though - if the order has already been dispatched, there's a super simple returns process you can use to get the items back to us for a refund.

If I place an order now, when will it arrive?

Good question! This depends what day of the week it is, where you live, and which courier/delivery method you select at the checkout. Unfortunately we don't currently offer 'nominated day' delivery - instead we operate on one basic principle... to get the products to our customers as quickly as possible! Depending on the above factors, you can expect your order to be delivered between 1 and 4 working days after placing it (which excludes pre-order items, of course!).


Which couriers do you use, how much are they, and how long do they take?

The following courier options are available for mainland UK only. Unfortunately, we do not currently ship to Northern Ireland or the Republic of Ireland.

EVRi 48 (Tracked)
2-3 working days
FREE on orders £50+

DPD Premium
1-2 working days
£5.95 (£2.95 over £50)
FREE on orders £100+

What happens if I'm not in when my order arrives?

Not a problem! All of our courier options include 'Tracked' functionality which means you'll receive regular communication on the progress of your order, and you'll be sent texts and emails so you can control the shipment. This includes options to 'leave in a safe place' or to 'deliver on a different day'.

Can I choose when my item gets delivered?

Unfortunately we don't currently offer 'nominated day' delivery - instead we operate on one basic principle... to get the products to our customers as quickly as possible!


I've received my item and want to return it. How do I do this?

No problem at all - you can return your items (for any reason) within 30 days of them being received. We've created a super-simple automated returns process which you can begin by clicking here. Please remember that all items must be in their original packaging and unused in order to qualify for a refund.

I submitted a return request through the returns portal, but haven't received the shipping label. Can you help?

Depending on the reason for your return and the information you submitted to us, the returns label will be automatically or manually approved. If you haven't received your returns label after 1 working day, please check your junk/spam folders. Still not there? Please contact us.

I sent my return back and haven't received a refund yet. What do I do?

Once we've received your return, we'll send you an email to confirm this (please check your junk/spam folders just in case). After your return has been received, we'll inspect it and, assuming everything is OK, we'll issue a refund which will take 3-5 working days to clear into your bank.

Am I (the customer) responsible for the return shipping costs?

Yes, we offer hassle-free returns to mainland UK via our Collect+ returns service and will provide a pre-paid shipping label to you. The cost of the label will be taken out of the refunded amount. Just start your return using the "Start Return" link. 


Do you offer your products on a trade/wholesale basis?

Yes, we have supplied our items on a trade/wholesale basis since 1973! Please visit our parent company, Riva Home, for more information.

How do I open a trade account with furn.?

Trade applications should go through our parent company, Riva Home. All our trade applications are reviewed on a case-by-case basis and, if approved, you'll be provided access to our trade-specific web portal where you can start to place your orders.


Still got a question? Please contact us.