Frequently Asked Questions
Below you'll find answers to some of our most common questions.
Please take your time to find the answer to your question below, and do not hesitate to contact us if you still need more information.
furn. is a soft furnishings and home interiors business based in Leeds, United Kingdom. We've been in business since 1973 and pride ourselves on the quality of our products and the way we support them with exceptional customer service.
Yes, absolutely. Our website uses an SSL certificate which encrypts all of your data to ensure it's super-safe. We as a business also treat customer data very seriously, so you can shop in confidence that your data is safe, and that the details of every order placed through our website will not be compromised.
We specialise in home furnishings including Bedding, Blinds, Curtains, Cushions + Throws. We also sell other accessories such as door stops and kids toys.
Yes! The majority of the products on our website were designed and manufactured by us, so you can be assured you're buying from the original manufacturer.
We've been supplying independent and high-street retailers since 1973, so you'll find our products in stores all over the UK and beyond. Unfortunately we do not hold specific data on which retailers stock which products so, if you're looking to browse our products in a nearby store, we'd recommend contacting local retailers directly to check they have our products before travelling.
As a business we manufacture and distribute millions of beautiful products on an annual basis. We do a lot of this on behalf of our partner retailers. Our larger partners often work with us to develop exclusive designs especially for them, but using our brands. Unfortunately, if you can't find the item you're looking for on our website, it is more than likely an 'exclusive' for the retailer themselves - so we'd recommend snapping it up while you can!
We accept American Express, Maestro, Visa and Mastercard. You can also pay using Apple Pay, Google Pay, Paypal or Klarna.
You can learn more about Klarna by visiting the dedicated page.
Don't panic - we'll sort this for you! When we ship an order (regardless of the courier) we always provide a tracking number which is available in the my account section of our website. We'd recommend looking here first to obtain the tracking number and check the latest status. If you're still struggling, please contact us and we'll ensure this gets resolved ASAP!
We aim to dispatch all orders on the same day we receive them, so it's often very difficult to cancel an order once it's placed, as it's already being processed. We'll do our best to intercept the order though, so please contact us. Don't worry though - if the order has already been dispatched, there's a super simple returns process you can use to get the items back to us for a refund.
Good question! This depends what day of the week it is, where you live, and which courier/delivery method you select at the checkout. Unfortunately we don't currently offer 'nominated day' delivery - instead we operate on one basic principle... to get the products to our customers as quickly as possible! Depending on the above factors, you can expect your order to be delivered between 1 and 4 working days after placing it.
The following courier options are available for mainland UK:
Hermes 48 (Tracked)
3-5 working days
£3.95 (free over £50)
1-3 working days
£5.95 (£2.95 over £50)
Not a problem! All of our courier options include 'Tracked' functionality which means you'll receive regular communication on the progress of your order, and you'll be sent texts and emails so you can control the shipment. This includes options to 'leave in a safe place' or to 'deliver on a different day'.
Unfortunately we don't currently offer 'nominated day' delivery - instead we operate on one basic principle... to get the products to our customers as quickly as possible!
No problem at all - you can return your items (for any reason) within 30 days of them being received. We've created a super-simple automated returns process which you can begin by clicking here. Please remember that all items must be in their original packaging and unused in order to qualify for a refund.
Depending on the reason for your return and the information you submitted to us, the returns label will be automatically or manually approved. If you haven't received your returns label after 1 working day, please check your junk/spam folders. Still not there? Please contact us.
Once we've received your return, we'll send you an email to confirm this (please check your junk/spam folders just in case). After your return has been received, we'll inspect it and, assuming everything is OK, we'll issue a refund which will take 3-5 working days to clear into your bank.
Yes, however we won't ask you to pay for the return shipping directly. Instead we'll provide you with a pre-paid returns label allowing you to drop off your return at a local shop or other collection point. We do charge a small fee of £3.95 for return shipping and processing, and this will be deducted from your refund amount upon receipt of the items you're returning.
Yes, we have supplied our items on a trade/wholesale basis since 1973! Please visit our parent company, Riva Home, for more information.
Trade applications should go through our parent company, Riva Home. All our trade applications are reviewed on a case-by-case basis and, if approved, you'll be provided access to our trade-specific web portal where you can start to place your orders.
Still got a question? Please contact us.